BIO

Joan has been on our intake team since December 2015 and our clients love her. Her cheerful voice shines through the phone, showcasing her upbeat and friendly personality. She’s very dedicated to customer service and is an easy person to talk to. Joan is known to take a special interest in each case and ensure every client’s needs are met with a smile. She is definitely a calming presence at the beginning of a personal injury lawsuit.

Before joining our team, Joan worked as a preschool teacher for over 12 years. While there, she actually met our managing partner Michael McCready, and became the nanny for his children for nearly two years. When the Intake Coordinator position opened up, he knew she would be a perfect fit. 

Joan attended SUNY Albany where she dabbled in pre-law courses, but eventually settled on an English major. Originally from New York State, Joan moved to Illinois in 1989 and considers Chicago her adopted city. While she’ll always be a New Yorker at heart, she now even roots for Chicago’s sports teams and enjoys all the local offerings, from museums to music festivals and summer strolls along the lakefront.

She is the proud mom to two grown children who both live in the Chicago area. She likes watching British murder mysteries and Dr Who. Her eldest also introduced her to Japanese Anime, so the two enjoy watching it together. They also attend cosplay (costume roleplay) conventions, where they create their own costumes from thrift shop materials and attend the convention dressed like their favorite character. Each outfit can take anywhere from 10-30 hours to create. 

She is also a known baker, famous for bringing cookies into the office whenever she feels everyone needs a little treat. Because of this (of much more, of course). Joan is a positive presence in the workplace and we are proud to have her here!