Liliana Garcia is our Lead Case Manager. As the main point of contact from the moment a client signs on, she conducts introductory calls, gathering essential case information, ensuring files are complete and organized She also acts as a liaison between our clients and their medical providers, confirming appointments and procedures and checking that all medical treatment details are properly documented to help drive case value. She also works closely with the medical coordinator to confirm treatment discharge and keeps clients informed on the status of records and bills.
Her communication with our clients builds the foundation of trust between them and our firm. Liliana is often the voice of reassurance, ensuring our clients feel supported and understood during some of the most challenging times in their lives. Her dedication and empathy help foster a sense of security, letting clients know they are never alone and have a committed team working on their behalf.
Since joining McCready Law as a receptionist in March 2020, Liliana has advanced rapidly due to her strong work ethic and impact. She was promoted to Case Manager in December 2020, then to Senior Case Manager in 2023, and now serves as Lead Case Manager as of December 2024. Her growth reflects both her commitment to excellence and the trust the firm places in her leadership.
Outside of work, she’s passionate about art and expression, often spending her free time painting, drawing, dancing, or reading personal development books. A lover of all things pink, glittery, and organized, she never goes far without her pouch of highlighters, pens, and an assortment of sticky notes and notebooks. Whether she’s hosting parties, exploring new ice cream shops with her husband, or cooking up something new in the kitchen, Liliana finds joy in sharing meaningful experiences with the people she loves.
Family and culture also play a huge role in her life. As the only girl and middle child (between two brothers with significant age gaps!), she’s grown up with a strong sense of individuality and deep family roots. With a total of 16 aunts and uncles, her heritage is rich, and her taste in food reflects it: she’s a fan of Hispanic, Italian, Chinese, and Japanese cuisines. She and her husband, high school sweethearts who’ve been together for 9 years and married for 4, love Marvel movies, Disney classics, and cheering on the Chicago White Sox and Bulls—often tailgating with family as part of a beloved tradition.
“Dream Big, Love People, Work Hard, Trust God”
“If you are not growing, you are dying.”
“Be 1% better every day, and by the end of the year, you will be 365% better. Small progress and small wins daily.”
Although this newly engaged powerhouse is the midst of channeling her inner bridezilla, she still has tons of positive energy left over to devote to our firm. She takes on her case management duties like a pro. Lillian takes pride in her work and is always refining her skillsets. She cited her last self-empowering read, “Atomic Habit” by James Clear as very good.
She also loves Volleyball, Hispanic cuisine, and reading adventure novels. Lillian also enjoys taking on new challenges – like the ones brought on by new puppies. That’s right, she has a new fur baby aptly named, SOL. So fitting, as she herself is such a beautiful and soulful individual.
We also have it on good account that Lillian is quite the dancer – the company Xmas party cannot come fast enough for us to catch a glimpse of her in action.
The neat thing is, if she calls in sick, she probably won’t be too hard to find. Her favorite getaway is a day on the beach, and while she loves the ocean, Lillian refuses to go in! Truthfully, our firm is so delighted with her, so we would probably give her a pass and join her! We truly value your service, Lillian.
