With over 20 years in the personal injury field, Melissa has dedicated her career to guiding clients through their recovery journey. From her early days as a receptionist to roles in intake management, legal assistance, and even office management, she has gained a deep understanding of every aspect of the personal injury process. Now, as a Case Manager, she helps clients get the medical care they need, reminds them to stay on top of their appointments, and guides them through their cases with ease.

Melissa takes a hands-on approach—whether it’s making welcome calls, checking in on MRI results, or coordinating with providers, she is committed to making sure every client gets the care and attention they deserve. Her passion for personal injury law stems from her own experiences; she knows firsthand what it’s like to be in a hospital bed, to endure physical pain, and to face the burden of medical bills when your income is uncertain.  This personal insight drives her to advocate for clients with empathy and determination.

Beyond her expertise, Melissa values the camaraderie of her team and the supportive work environment here at McCready. Her dedication and client-centered approach have earned her and her team five-star reviews, a testament to her unwavering commitment to helping people heal, both physically and financially.